Delivery & Collection Policy

1. Production start date

Production generally begins after the customer's order has been fully paid.

The production timeline does not normally begin from the date of the customer's first instalment.

2. Production period

JustaGirl aims to complete the wig within seven (7) working days after full payment. The production process may include:

• Materials sourcing.
• Wigging/sewing.
• Styling.
• Arrangement.
• Quality checking.
• Preparation for dispatch or collection.

3. Working days

Working days generally exclude Saturdays, Sundays and applicable public holidays.

The seven-working-day period begins after full payment has been successfully confirmed.

4. Order tracking

Customers may be able to view the progress of their order through their JustaGirl account. Available stages may include:

• Payment plan active.
• Fully paid.
• Materials sourcing.
• Wigging/sewing.
• Styling/arrangement.
• Quality check.
• Ready for dispatch/collection.
• Delivered/collected.

5. Delivery information

Customers are responsible for providing accurate delivery information, including:

• Full name.
• Phone number.
• Delivery address.
• Landmark.
• Other information reasonably required for successful delivery.

6. Incorrect delivery information

If a customer provides an incorrect, incomplete or inaccurate delivery address and this results in failed or additional delivery attempts, additional delivery charges may apply.

7. Customer unavailability

Customers are expected to be available or make appropriate arrangements when their order is scheduled for delivery.

If a delivery attempt fails because the customer is unavailable, the delivery may need to be rescheduled. Additional charges may apply.

8. Delivery delays

Delays may occasionally occur because of circumstances outside our reasonable control. Examples include:

• Supplier delays.
• Material availability.
• Transportation problems.
• Dispatch delays.
• Severe weather.
• Network or payment-system failures.
• Public emergencies.

9. Collection

Where collection is available, customers may be required to provide:

• Collection certificate.
• Order number/reference.
• Name.
• Phone number.
• Other reasonable verification information.

10. Collection certificate

After full payment and completion of the order, JustaGirl may issue a certificate to the customer's registered email address.

The certificate may be used as proof of ownership and may be required when collecting the completed wig. It is separate from the payment receipt.

11. Inspection after delivery or collection

Customers should inspect their wig as soon as reasonably possible after receiving or collecting it.

The standard JustaGirl return-reporting period is two (2) calendar days from delivery or collection.

12. Delivery partners

Where JustaGirl uses an independent delivery or dispatch provider, the provider may contact the customer using the information reasonably necessary to complete delivery.

13. Customer responsibility after delivery

Customers are responsible for providing a safe and accurate delivery location and for receiving their order.

Once an order has been properly delivered to the customer or an authorised recipient, responsibility for the product generally passes to the customer, subject to applicable law.

14. Delivery support

For delivery or collection questions, contact JustaGirl through:

• 09071103690
• 09019666411
• 08057604043
• Website: https://justagirl.live