Payment, Cancellation & Refund Policy

1. Payment options

The available payment options may depend on the product and system configuration.

• Full payment.
• Daily payment.
• Weekly payment.
• Monthly payment.

2. Instalment payments

When selecting an instalment plan, the customer will be shown:

• Total product price.
• Instalment amount.
• Payment frequency.
• Amount already paid.
• Remaining balance.
• Next payment date.

3. Final payment

The final instalment may be automatically adjusted to match the remaining balance. For example, if the remaining balance is ₦8,500, the final payment will be ₦8,500 even if the normal instalment amount is higher.

Customers will not intentionally be charged more than the confirmed total price of their order.

4. When production starts

JustaGirl generally begins sourcing materials and preparing the wig after the full purchase price has been successfully paid.

Making the first instalment does not automatically mean that production has started.

5. Payment confirmation

A payment is considered successful when it has been successfully confirmed by the applicable payment system.

Pending, failed or reversed payments are not considered completed payments.

6. Failed payments

If a scheduled payment fails, the customer may retry the payment. The outstanding balance remains payable until successfully settled.

JustaGirl may send payment reminders for outstanding instalments.

7. Cancellation before production

Customers who wish to cancel an order should contact JustaGirl as soon as possible.

Where cancellation is requested before materials have been purchased or production has commenced, JustaGirl will assess the cancellation and refund request. Any refund will be handled in accordance with this policy and applicable Nigerian law.

8. Cancellation after production or material sourcing

If materials have already been purchased specifically for the customer's order or production has commenced, cancellation may affect the amount that can be refunded because JustaGirl may already have incurred costs.

9. Return period

Customers have a maximum period of two (2) calendar days from the date they receive their wig to contact JustaGirl regarding a return.

Requests made after the two-day period may not be accepted under the JustaGirl standard return policy.

This return period does not remove or limit any consumer right or legal remedy that cannot lawfully be excluded.

10. How to request a return

To request a return, contact JustaGirl within two (2) calendar days through:

• 09071103690
• 09019666411
• 08057604043
• Website: https://justagirl.live
• Please provide your full name, order number, date of delivery or collection, reason for the return and clear photographs or videos where relevant.

11. Condition of returned goods

Where a return is accepted, the wig should be returned in the condition reasonably required for assessment.

Customers should not intentionally damage, alter, cut, colour, bleach, heavily style or otherwise materially modify a wig before requesting a return where the issue could be assessed without such modification.

12. Defective or incorrect orders

If you receive a wig that is materially different from your confirmed order, materially defective or damaged due to JustaGirl's handling, contact us within the two-day return-reporting period.

Depending on the circumstances, JustaGirl may offer correction, repair where appropriate, replacement or a refund.

13. Change of mind

Because JustaGirl wigs are made to order according to customer-selected specifications, a change of mind after production has commenced may affect the availability of a return or refund.

Customers should carefully confirm their wig design, colour, inches/length, closure and payment plan before making payment.

14. Refunds

Where a refund is approved, JustaGirl will generally process the refund through the original payment method where reasonably possible.

The time required for the money to appear in the customer's account may depend on the payment provider.

15. Payment disputes

If you believe that a payment was incorrectly recorded, contact JustaGirl and provide:

• Order number.
• Payment reference.
• Amount paid.
• Date of payment.
• Relevant evidence.

16. Fraudulent refund claims

Customers must not make false or fraudulent claims concerning payments, missing orders, defective products, unauthorised transactions, delivery or returns. JustaGirl may investigate suspicious claims and take appropriate lawful action.

17. Contact and support

For payment, cancellation, return or refund questions, contact:

• 09071103690
• 09019666411
• 08057604043
• Website: https://justagirl.live